Policies
Shipping
Every pedal ships from our shop in Dayton, Ohio. Fulfillment times vary based on preorder or demand of product. See the product’s page for details on lead times.
Domestic (US): We ship via USPS or UPS. Most orders land in 2 to 5 business days once shipped.
International: We ship worldwide via UPS/FedEx/DHL depending on the location.
Heads up before you order: duties, customs fees, and import taxes are set by your country and are not included in your order total. Those are the buyer's responsibility and will be collected by the carrier or your customs office before delivery.
We can't cover, estimate, or refund them. If a package is refused or sent back because those fees weren't paid, we're not able to refund the order.
If your package shows delivered but isn't there, or shows up damaged, get in touch and we'll figure it out together. We got you.
Warranty
You're part of the NativeAudio fam. Whether you got your pedal from us or secondhand, if there's an issue, we'll make sure you're good to go. The warranty doesn't cover normal wear or personal modifications.
International orders: Duties, customs fees, and import taxes are set by your country and are not included in your order. They're the buyer's responsibility, and we can't cover or refund them. If a package is refused or returned because duties weren't paid, we're not able to refund the order.
Returns
Domestic (US) orders: We accept returns within 10 days of delivery. There's a $10 restock fee, and the pedal needs to come back in the condition it left in. Reach out to us at [support email] and we'll get you set up.
International orders: All international sales are final. We're not able to accept returns on orders shipped outside the US.
Note: If something's wrong with your pedal, that's a different story. Our warranty has you covered, so just reach out and we'll get you back in the game.
